If your resume/ application does not support your questionnaire answers, we will not allow credit for your response(s). Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the federal government, you should provide the position series and grade. If you meet the qualification requirements, your application will be scored based upon your responses to the vacancy questions. The top rated applications will be reviewed for the quality of your experience, education and training relevant to the position. Your application will be rated on the extent and quality of your experience, education and training relevant to the position. The answers you select in the on-line process must be substantiated in your application package. If upon review, it is determined that your described work history, competencies, and/or supporting documents do not support your answer choices, your application may be updated or you may not be referred to the selecting official.
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To qualify for the gs-14, you must have at homework least one year of specialized experience equal or equivalent to the gs-13, it must include: Experience performing program management principles and practices relating to federal-aid surface transportation programs. Experience providing program oversight and conducting process reviews and strategic planning, specifically, experience working with the Strategic Plan, Strategic Implementation Plan, Unit Plan, and program and risk assessment process. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., peace corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For additional information about applying to federal positions, please click on the following link: students enrolled in a qualifying degree program can apply if the anticipated graduation date is within six months of closing address date of the announcement. Graduation transcript must be received before start date. Other applicants must meet all qualification requirements by the closing date of this announcement. Education, how you will be evaluated, you will be evaluated for this job based on how well you meet the qualifications above. Describing your experience: please be clear and specific. We will not make assumptions regarding your experience.
Supervisory status, yes, promotion Potential 14, help, conditions of Employment, you must meet specialized experience requirements. Submit application and resume online by 11:59 pm est on the closing date. Review Required Docs Section; documents are required upon application. Position is telework eligible. Conditions of employment: supervisory probationary period: you must complete a one-year supervisory probationary period (unless already completed). Financial disclosure : The Ethics in government Act of 1978 requires the applicant selected for this position to submit lab a confidential Financial Disclosure report (oge form 450) within 30 days of appointment and annually thereafter. Time-in-grade requirement: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions contained in 5 cfr 300, subpart. Qualifications, to meet the minimum qualifications for this position, you must meet the specialized experience requirements.
The Program Manager, Assistant division Administrator (ada participates with the division Administrator (DA) in developing and implementing Federal-aid oversight initiatives and stewardship functions through an annual risk assessment of the States Federal-aid program. Manages process reviews to improve and enhance project and program decision-making. Provides program expertise to State and local government officials and engineers to ensure effective program delivery in accordance with Title 23 and related applicable federal laws. Recommends degenerative and facilitates the implementation of innovative programs and processes to improve the delivery of the transportation program in the State. Directly supervises a multi-disciplinary staff that may include engineers, community planners, realty officers and specialists, and financial and administrative staff. Manages the divisions training plan. Communicates organizational strategies, goals, objectives and priorities to internal and external audiences. Builds cohesive coalitions and partnerships with State and local officials.
Please note: This announcement establishes an open continuous (12 month) Register for Program Manager, Assistant division Administrator (ada gs-0340-14, positions. This Register will be used to fill gs-14 ada positions as they become vacant. Duty locations will vary. The difference in salary is determined by the locality pay in each location. Salaries for all areas are available on the opm website at: the employee will be required to complete and submit a confidential Financial Disclosure report (Form oge-450) within 30 days of appointment and annually thereafter. This vacancy may be used to fill similar positions within 60 days for these locations. Learn more about this agency, responsibilities.
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The final step in the hiring process will follow local rules and legislation, and might require references or a background check. If we agree that we are the right match, the terms and conditions for your employment will be agreed based on local conditions. If we decide not to hire you, you will receive the information by e-mail or telephone. However, we would like to consider you for other job openings. Having submitted an application your profile is already available for our recruitment team. This means you will be considered for any future vacancies that match your profile.
Help, summary, you will serve as the Assistant division Administrator (ada a managerial position in the division Office, with the primary responsibility and authority to support the division Administrator in delivering the federal-aid Highway program in the State in accordance with all Federal laws and. You will also serve as Acting division Administrator in the absence or preoccupation of the division Administrator, assuming all authority of that position. You will represent the division Administrator and the federal Highway administration (fhwa) on the federal-aid Highway program and on issues related to State, local, tribal, and industry transportation matters. The ada is responsible for fostering relationships with partners of the State dot and with other partners and customers at the State and local levels. The ada is also responsible for managing the day-to-day operations of the division Office and directly supervising assigned wallpaper division Office staff who administer the day-to-day program delivery and stewardship responsibility. The ideal candidate for this position will have experience relating to State, local, and industry transportation matters with responsibility for leadership in the development, coordination, and reporting of fhwa wave strategic plans and the division Stewardship Plan. The ideal candidate will also have experience with Federal-aid or Federal Lands Highway management.
Education: Certificate, electronic Technician, tvi. A., business Administration, University of New Mexico, albuquerque, new Mexico. Hiring process: tips and tricks, our hiring process is clear and transparent to ensure you get the right job that meets your expectations and qualifications. The selection process starts when we receive your application. We have a global selection process with local adaptations.
To begin with, your application is considered by a recruitment consultant who is familiar with both the scope of the job and the danfoss department offering the job you are applying for. If the consultant estimates that your profile and your competencies match the requirements of the job, your application is forwarded for review to the hiring manager. Tip: it is vital that you target your application and résumé to fit the job as much as possible and that you carefully complete the online application form. The interviews, if the hiring manager finds your application relevant for the opening, you will be invited for an interview. Often, we invite candidates to a short, preliminary interview where we both can get a feeling of whether we are a good match. If we are both still interested in going forward, you will be invited to a second, more detailed interview, and a personality assessment. During the interview process, you will meet the hiring manager and maybe some of the employees from the department. We will get the chance to become more acquainted with you and your background and you will get the information needed to decide if Danfoss is the right match for you. Based on the interviews, we are usually able to make our decision.
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Installed and serviced machines; made weekly customer service teresa calls to existing customers. Selected Achievement : Saw profits increase by 30 over first two years. Prc realty systems, albuquerque, new Mexico sales spondylolisthesis Manager, 20XX-20xx account Manager, 19xx 20xx serviced multiple accounts which included all contractual items. Installed all new hardware and software. Supervised on-site staff team of 20 customer service and sales team personnel. Selected Achievements : skillfully prepared the budget and negotiated successful contract renewals. Maintained strong customer relationship with directors, mls committees, and board staff. Promoted to role as Sales Manager (20XX) tasked with training, scheduling, motivating, and recognizing achievements of sales team members.
Installation includes assembling a desk, connecting credit card readers to each component, and connecting each unit to the master. Selected Achievement : Provided training to hotel staff and management in use of each component (including Word, Excel, and PowerPoint and ensured all installation contracts were signed. Advanced Technology components, Inc., houston, texas, sales Manager, 20xx 20xx, managed dozens of public- and private-sector customers, supplying clients with essay electronic components for military, defense, and aerospace projects. Coordinated the administration of product orders, understood customer needs and guaranteed delivery of company's commitment. Selected Achievements : developed strong relationships with established accounts while acquiring over one dozen new accounts. On-boarded, trained, and supervised new hires; designed new employee handbook and process manual to support success of 35-member sales force. Received award in 20XX for salesperson in top 5 of company sales. Entertainment Services, houston, texas Owner/Operator, 20xx 20xx marketed video vending machines to restaurant and cocktail lounges.
management. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Superb analytical and problem-solving skills leveraged to proactively improve customer service processes and garner stellar customer approval scores. Work history: Business Center Concepts, Inc., houston, texas, installation Manager, 20xx present. Oversee the installation of The Office, a business center offered by AlphaNet Hospitality systems, Inc. At hotels across the country.
Mentioning industry keywords is important because many employers who are seeking new customer service managers utilize automated applicant tracking systems to rank the resumes they receive. Those resumes that make the cut because they include the keywords the systems search for will be forwarded on for review by the human eye of a hiring manager. Those that do not will be swiftly eliminated from contention. To avoid not being considered, take the time to match your qualifications to the job when you're creating review or updating your resume. Use keywords in your Resume, the best guides to which keyword phrases an applicant tracking system will be programmed to privilege will be job advertisements for Customer Service manager. Commonly searched customer service skills / keywords will generally be listed under an ads Preferred qualifications section; a few examples include phrases like strong customer service skills, active listening, consultative sales skills, conflict resolution, fast-paced environments, interpersonal skills, and customer care. Customer Service manager Resume Example, here is an example of a resume for a customer service management position.
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Sam Edwards / Getty Images, youre a natural leader the motivational team member who leads by example to inspire others to new levels of productivity. Youre a problem solver the one they send escalated customers to, because you know exactly how to listen to their needs, respond with calmness and sensitivity, and resolve issues. And now youre ready to take the next step in your career and assume the responsibilities of a customer Service manager. But how do you craft a resume that can demonstrate to an employer that you have what it takes to ascend to a management role? What to Include in your Resume. When you decide to step up into customer service management, your resume needs to go beyond merely listing your related job experience. Rather, it should provide several strong achievements demonstrating your success in customer service operations. Your resume also needs to refer to the qualifications and that are listed in the job advertisement to which you are applying.